"Alright sir, so I'll have to transfer you to a Citimortgage Escrow account Specialist to handle this problem. After being transferred, you may experience long hold times due to a high call volume."
"Yes sir, so I'll go ahead and transfer you now."
"Is that okay sir, can I transfer you now?"
"Yeah, yeah, do it."
Dumbshit. The sooner you transfer me, the sooner I'm in queue and the less time I have to wait. Fuckin' transfer. Now the "Citimortgage Escrow Account Specialist":
"Okay sir, your insurance company will send you a check and you'll have to get it cashed, then send us a personal check for the amount."
"Alright, and where do I send it to?"
"To us, sir."
".. Okay, and what address do I send it to?"
"Your regular payment address, sir."
".. Okay, and what address is that?"
"The address you normally send your payment to."
".. So if I write citimortgage.com on the envelope, the post office will get it to you?"
"No sir, you'll have to put our mailing address on it."
"And what address is that?"
"The one you normally send your payments to, sir."
"It's automatic, I don't normally send payments anywhere."
"Okay sir, do you want me to give you the address you need to send that to?"
.... Seriously, what the fuck?